Jonathan Diaz is a skilled service delivery manager at Cloud Software Group, overseeing service level targets and managing an $8 million annual renewal portfolio. Previously at Citrix, Jonathan held various roles, including global service desk manager and senior consultant, where responsibilities encompassed incident escalation and service delivery management. Earlier experience includes serving as IT manager at Bluewater Defense and IT specialist at Praxair, with a solid foundation in IT consulting and support since 2006. Jonathan holds an MBA in Entrepreneurship from Anglia Ruskin University, a Level 7 Diploma in Strategic Management and Leadership, and a Bachelor of Science in Information Technology from Interamerican University of Puerto Rico.
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