Cloud Software Group
Niranjan Kuppani is a seasoned IT professional with extensive experience in technical support and escalation engineering. Currently serving as a Principal Escalation Engineer at Cloud Software Group since September 2023, Niranjan transitioned from a Senior Escalation Engineer role at Citrix, where responsibilities included resolving complex customer issues and collaborating with product teams on Citrix technologies. Niranjan's prior experience includes working at Microsoft as a Technical Support Engineer and Advisor, managing critical incidents and advising on technical operations, as well as roles at Mphasis as Lead Information Technology Specialist, Fourth Dimension Technologies as Senior Information Technology Specialist, and ITG Solutions as System Administrator. Niranjan holds a postgraduate degree in Master of Science in Information Technology from Alagappa University.
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