Siddharth Malla

Siddharth Malla is a Senior Support Incident Escalation Manager at Cloud Software Group since May 2020, where responsibilities include high-visibility interactions with various internal groups and customers to enhance customer service and satisfaction while coordinating the resolution of critical technical issues. Prior experience includes roles at Accenture from September 2016 to May 2020, where Siddharth served as a Technical Account Associate/Incident Manager/Team Specialist, managing the end-to-end lifecycle of priority incidents and validating their business impact. Siddharth also worked as a Service Desk Analyst at Accenture, providing support across the globe for business applications and hardware issues. Previous experience at HP as a Product Specialist involved troubleshooting major hardware problems with printers and scanners. Siddharth holds a Bachelor of Technology in Electrical, Electronics, and Communications Engineering from Shivalik College of Engineering, completed in 2014, and attended Lincolns High School, where a focus on science and physics was emphasized.