Wes Holton is a Principal Escalation Engineer at Cloud Software Group since December 2022, focusing on solving complex issues in mission-critical enterprise environments for multinational companies, while facilitating significant sales opportunities through collaboration with various teams. Prior to this role, Wes served as a Lead Escalation Engineer at Citrix from May 2015 to November 2022, where responsibilities included resolving escalated customer issues and mentoring less experienced team members. Earlier experience includes roles such as Technical Support Engineer at Citrix, Senior System Administrator at LifePoint Hospitals, and Technical Support Analyst at Medwest Health System, showcasing a strong background in technical support, system administration, and process automation. Wes holds an Associate of Science degree in Computer Information Technology from Southwestern Community College and an Associate of Arts degree in General Studies from McDowell Technical Community College.
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