Amanda Diaz is an experienced professional in training and onboarding, currently serving as an Onboarding Coach at Cloudbeds since October 2023, after previously holding the position of Learning and Development Coordinator from September 2021 to August 2023. At Cloudbeds, Amanda successfully onboarded 75 accounts in a short span and consistently achieved a 100% Customer Satisfaction score, reflecting outstanding client service. Prior to Cloudbeds, Amanda worked at Wyndham Destinations for eight years, progressing through various roles including Trainer I, Customer Service Representative, Call Monitoring Specialist, and Travel Specialist, which involved delivering training, enhancing customer experiences, and supporting operational standards. Amanda holds a Bachelor of Science in Psychology from the University of Central Florida and an Associate of Science in Psychology from Valencia College.
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