Daniel Rodriguez

Daniel Rodriguez has a diverse work experience. Daniel started their career at Fingerhut as a Sales Service Representative in July 2013, where they provided customer service and sales support. Daniel then moved on to Hanesbrands Inc., where they worked as a Process Improvement Engineer from March 2017 to March 2019. In this role, they analyzed operations and implemented improvements to increase efficiency.

Most recently, Daniel worked at Cloudbeds, starting as a Customer Coach in July 2019. Daniel served as a trusted advisor to customers, resolving inquiries and promoting software adoption. In March 2020, they became a Customer Coach Lead, leading and developing a team of 9 members in the Accounts & Billing area. From May 2021 to January 2023, Daniel served as the Payments Lead, managing a small team and handling payment operations, troubleshooting, and process improvement. Currently, they hold the position of UX Researcher, starting in January 2023.

Daniel Rodriguez earned a degree in Industrial Engineering from Universidad Católica de Honduras 'Nuestra Señora Reina de la Paz' from 2013 to 2018. Daniel also obtained several additional certifications, including "Python Functions and Learn Jupyter Notebook Course," "Dictionaries, Frequency Tables, and Functions in Python Course," "For Loops and Conditional Statements in Python Course," "Variables, Data Types, and Lists in Python Course" from Dataquest.io in February and March 2022. In addition, they received certifications in "Creating Positive Conversations with Challenging Customers" and "Cybersecurity Awareness: Phishing and Whaling" from LinkedIn in August and July 2019 respectively.