Inês Neves

Inês Neves has a diverse work experience spanning various industries. Inês began their career in 2013 as a Secretariado/Administrativo at Departamento Contencioso da Optimus (NOS), where they managed accounts and assisted lawyers with their files and emails. Inês also performed data analysis and handled debt collection. In 2015, they completed traineeships at Hotel Infante Sagres, where they worked at the reception, assisting customers with check-in, check-out, and other needs, and at The Artist Porto Hotel and Bistro.

In 2016, Inês worked as a Contact Center Agent at Lufthansa, LGSP, and continued in a similar role until 2018. During this time, they gained experience in customer service and communication. In 2018, they worked as a Technical Support Advisor at Manpower and later as a Customer Service Advisor at Sitel until 2020. In 2021, they worked as a gestor b2b at Stellantis.

More recently, Inês Neves worked as a Service Center Agent at Lufthansa LGSP from February to June 2022. Inês is currently working as a Billing Support Specialist at CloudBeds since June 2022.

Inês Neves pursued their education in a chronological manner. From 2008 to 2013, they attended the Instituto Superior de Engenharia do Porto, where they studied Chemical Engineering. Following this, they enrolled at the Escola de Hotelaria e Turismo do Porto from 2014 to 2016, focusing on Hotel Management - Accommodation. Inês Neves also obtained additional certifications, including "Critical Thinking and Problem Solving," "Critical Thinking for Better Judgment and Decision-Making," "Strategic Thinking," and an English test from EF Standard English Test (EF SET) in April 2022.