Monika S.

Monika S. has a diverse work experience that includes roles in technical content coordination, customer support, and entrepreneurship. Monika worked at Cloudbeds from 2018 to 2020, starting as a Customer Support Specialist and then progressing to a Senior Customer Support role. In these positions, Monika handled customer inquiries, resolved complaints, and collaborated with various teams to improve customer satisfaction. Monika also served as a liaison between the Product and Engineering teams to enhance the knowledge level of the Customer Success teams. Additionally, they worked as a Senior Technical Content Coordinator, conducting research and testing to produce user-friendly knowledge base articles. In 2021, Monika founded Cekreview, an online rating and review platform in Indonesia that aims to connect customers and businesses across industries.

Monika S. attended Universidade Anhembi Morumbi from 2012 to 2015, earning a Bachelor's degree in Aviation. In addition to their formal education, they have obtained several certifications in various subjects. In September 2019, they completed a certification course titled "Quick Fixes to Attain Excellent Customer Service" from LinkedIn. In July 2019, they also obtained a certification in "Cybersecurity Awareness: Phishing and Whaling" from the same platform. In May 2020, they completed a course called "Tips for Better Business Writing" through LinkedIn. Most recently, in March 2022, they completed a certification program titled "Confronting Bias: Thriving Across Our Differences" from LinkedIn.