Nathalia I.

Nathalia I. has a diverse work experience spanning over several years. Nathalia began their career as a Corporate Travel Consultant at Ipiranga Tour in 2006, where they worked until 2007. Following that, they joined Araucaria as a Front Desk Supervisor in 2008. At Araucaria, their responsibilities included handling customer inquiries, recruiting and training receptionists, and ensuring high-quality service delivery.

In 2011, Nathalia worked as a Kindergarten Teacher at Sumire, where they taught and took care of young children. The following year, they worked as a Portuguese Tutor in a private setting.

From 2013 to 2018, Nathalia worked as a Stewardess at Emirates. In this role, they provided excellent service to passengers in premium cabins, ensured their comfort and safety during flights, and conducted sales and post-sales for duty-free products. Nathalia used their language skills in English, Portuguese, and Spanish to communicate with passengers from different backgrounds.

In 2019, Nathalia joined Solinca Holding as a Bilingual Executive Assistant. Nathalia worked in this role until 2020, providing assistance in both English and Portuguese and managing various administrative tasks.

From 2020 to 2021, Nathalia worked as an Analyst of Customer Success at Bytebio. In this position, they focused on ensuring customer satisfaction and success.

In 2021, Nathalia transitioned to EMPREGARE.com as a Customer Success Manager, expanding their experience in that field. Later in 2021, they joined Cloudbeds as an Onboarding Coach, specializing in guiding clients through the implementation process.

Most recently, Nathalia joined a Software Company in 2022 as a Customer Success Manager, further developing their expertise in that area.

Nathalia I. pursued their education in a chronological manner. Nathalia earned their Master of Business Administration (MBA) degree in Human Resources Management/Personnel Administration, General from USP - Universidade de São Paulo from 2019 to 2020. Prior to that, they obtained a Bachelor's degree in Tourism & Hospitality from Centro Universitário Barão de Mauá between 2011 and 2014. In their earlier years of education, they completed their undergraduate studies at Universidade de Ribeirão Preto from 2007 to 2010. Currently, Nathalia is attending the Customer Success Academy, where they are focusing on Customer Success Management. Additionally, they have also pursued an MBA in HR Strategic Management from USP, although the start and end years for this program are unspecified.