Pedro Fernandes

Pedro Fernandes has extensive work experience in the hospitality industry. Pedro started their career as a Volunteer Staff at Funk Lounge Hostel in 2016, followed by similar roles at Hostel Anton and 3BE Backpackers Hostel. In 2017, Pedro joined Makuto Hostel Granada as a Volunteer Staff before moving on to Ô de Casa Hostel Bar Café. At Ô de Casa, they worked as a Recepcionista from May 2017 to November 2019, and later became the Gerente de recepção from November 2019 to January 2021. Currently, Pedro works at CloudBeds as a Customer Experience Coach since June 2021. Pedro then transitioned into the role of a Senior Customer Service Agent in June 2022.

Pedro Fernandes pursued their undergraduate education from 2011 to 2014 at UniAcademia - Centro Universitário, where they earned a degree in Comunicação Social - Jornalismo. The field of study for their undergraduate degree is not specified. Following this, from 2015 to 2016, Pedro attended Estácio and completed a Master of Business Administration (MBA) with a focus on Comunicação e Semiótica.

In addition to their formal education, Pedro Fernandes obtained certifications in Cybersecurity Awareness: Phishing Attacks from LinkedIn in March 2022, and Customer Service: Serving Customers Through Chat and Text from LinkedIn in September 2021.