Rebecca C.

Rebecca C. has a diverse work experience in the hospitality industry. Rebecca started their career as a Reservations Assistant at Promenade Apart-hotéis in 2014 and later worked as a Reservations Sales Agent at Windsor Hoteis. In 2015, they joined Hilton Barra Rio de Janeiro as a Reservations Agent, where they played a key role in the pre-opening of the hotel and was responsible for various tasks including guest loyalty management and creating reservation processes.

Rebecca then joined Wyndham Hotels & Resorts in 2017, first as a Groups and Events Assistant during the brand transition and later as a Groups and Events Supervisor. Their responsibilities in this role included coordinating and supervising the reservations team, as well as assisting with migration between different hotel interfaces.

In 2019, Rebecca joined JW Marriott as a Sales Coordinator, where they supported the sales team in coordinating various sales activities. Rebecca later joined FASANO in 2020 as a Reservations Agent Pleno. In this role, they focused on meeting the demanding script of Leading Hotels of the World and played a key role in training, coordinating, and motivating the reservations team. Rebecca also participated in meetings about fare strategy and was involved in the verification of migration between different interfaces.

Rebecca's most recent position is with Cloudbeds, where they currently work as an Analyst for Account Optimization and also serves as a Customer Support Coach. The summary demonstrates Rebecca's growth and experience in different roles within the hospitality industry, highlighting their expertise in reservations, sales coordination, and customer support.

Rebecca C. completed their undergraduate studies in Hospitality Management at Centro Universitário Senac from 2017 to 2019. Rebecca then pursued a Master of Business Administration (MBA) with a specialization in Marketing at USP - Universidade de São Paulo starting in 2020. Rebecca has also obtained several certifications, including Customer Success from SEBRAE in February 2022, Microsoft Excel 2013 Certification from Udemy in January 2022, Financial and Revenue Analysis: Analyzing the Top Line with Excel from LinkedIn in November 2021, and Communicating with Confidence from LinkedIn in September 2020.