Renan Assis is a Senior Lead in Customer Support at Cloudbeds, with 14 years of customer service and customer experience expertise across Brazil, Colombia, and Estonia. They possess multicultural and multilingual skills in English, Portuguese, and Spanish, specializing in technical and consultative support within SaaS companies. Renan has a proven track record in leading hybrid and remote teams, emphasizing quality and customer satisfaction through effective management of KPIs and SLAs. Their career includes roles at companies such as Wise Ltd. and IBM, where they developed strong training and quality assurance programs to enhance team performance.
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