Carl Harms is an experienced IT Support Specialist currently with CloudBees since July 2023. Previously, Carl served as a Senior IT Support Specialist at Menlo Security Inc. from April 2021 to July 2023, where responsibilities included L1 to L3 support, primary administration of Jira Service Management, and implementation of security measures using Okta and Crowdstrike. Carl's expertise extends to automating workflows, managing SaaS integrations, and optimizing onboarding/offboarding processes. Prior roles include help desk support at DivcoWest, programming support at Modis, and educational instruction in programming at Tech Rocks. Carl holds a Bachelor of Science in Business Management Information Systems from San José State University and an Associate of Arts and Sciences from the College of San Mateo.
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