Sven N. Gerhard is a seasoned professional with extensive experience in customer support and success across various technology companies. Currently serving as Senior Director of Global Technical Support at CloudBees, Sven leads a global team focused on enhancing service quality and customer satisfaction. Previously, at DoiT, Sven established and expanded global Customer Success and Product Support teams. As Director of Global Customer Support at SecurityScorecard, significant achievements included the creation of a robust support organization and exceeding resolution targets. Sven also served as Director of Global Strategic Customer Support at Tableau Software, where a substantial increase in Customer Satisfaction Scores was achieved. The career trajectory includes leadership roles at Allocadia Software, Elastic Path Software, GET - Global Enterprise Team, Quasar Business Solutions Inc., and Business Objects, showcasing a consistent commitment to improving customer support and operational efficiency. Sven holds a diploma in Business Computer Systems Management from Capilano University.
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