Carlos Escalante is an experienced professional in customer success and service delivery, currently serving as Principal Customer Success Account Manager at CloudBlue since January 2015, where the focus is on driving success for large and complex enterprises through leadership of multi-country teams. Prior roles at CloudBlue include Service Delivery Manager, providing trusted advisory services to LATAM customers, and Business Cloud Manager at Ingram Micro Cloud, overseeing end-to-end project delivery and customer success. Previously, Carlos held consulting positions at Deloitte from October 2010 to January 2015, specializing in business consulting across various industries. Carlos holds a degree in Economía from Tecnológico de Monterrey, earned between 2005 and 2010.