Jimmy Lim

Jimmy Lim is an accomplished Service Delivery Manager with extensive experience in managing customer relationships and enhancing service delivery across various organizations. Currently serving as a Sr. Service Delivery Manager at CloudBlue since June 2022, Jimmy Lim previously held similar roles at Datacom, Symantec, and Blue Coat Systems, where responsibilities included customer account management, proactive support, and escalation management. A solid technical background was established through earlier positions as a Sr. Technical Support Engineer at Blue Coat Systems and a Customer Service Engineer at Packeteer. Education includes an MBA from Wawasan Open University, a BEng in Electrical and Electronics Engineering from Sheffield Hallam University, and an Advanced Diploma in Engineering from Tunku Abdul Rahman University of Management and Technology.