CloudCall provides computer telephony integration (CTI) from your CRM system. We integrate with many CRMs including Salesforce, Bullhorn and Dynamics.

Information Technology

CloudCall

CloudCall's headquarters in Leicester, United Kingdom

This department focuses on improving customer loyalty and satisfaction through specialized support and management initiatives.

Customer Retention

The Sales and Customer Success Team at CloudCall is responsible for driving revenue growth through strategic sales initiatives and ensuring customer satisfaction and retention. This team collaborates with clients to understand their needs, provide solutions using CloudCall’s CTI technology, and foster long-lasting relationships. Additionally, they support the integration of CloudCall with various CRMs, helping to enhance the overall customer experience and maximize the value of the product.

Sales and Customer Success Team

The Software Development Team at CloudCall is responsible for designing, developing, and maintaining the company’s cutting-edge computer telephony integration solutions. They collaborate closely with product management and other teams to create seamless integrations with CRMs like Salesforce, Bullhorn, and Dynamics, ensuring optimal performance and user experience. The team leverages their expertise in software engineering to innovate and enhance CloudCall’s product offerings in the communications and messaging space.

Software Development Team

The Technical Support Team at CloudCall is responsible for assisting customers with technical issues related to computer telephony integration within various CRM systems. They provide expert troubleshooting, ensure smooth implementations, and offer guidance to users, while fostering a positive customer experience through timely and effective support.

Technical Support Team

The Finance Team at CloudCall is responsible for managing the company's financial health through budgeting, forecasting, and financial reporting. They ensure compliance with regulatory standards, oversee financial transactions, and provide strategic insights to support business growth. By collaborating closely with other departments, the team plays a vital role in optimizing financial performance and resource allocation.

Finance Team

The Human Resources Team at CloudCall is responsible for attracting, hiring, and retaining top talent while ensuring a supportive and efficient workplace culture. They manage recruitment strategies, oversee HR operations, and coordinate employee relations and administrative functions to align with company goals. Their efforts help foster a strong workforce that drives innovation in computer telephony integration.

Human Resources Team

The Product and Quality Assurance Team at CloudCall is responsible for ensuring the seamless integration of computer telephony within various CRM systems. This team works collaboratively to enhance product features, uphold quality standards, and address customer feedback, ultimately driving user satisfaction and product innovation. Through rigorous testing and quality checks, they ensure that CloudCall's services deliver optimal performance and reliability.

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Other teams

Sales and Customer Success Team

Software Development Team

Technical Support Team

Finance Team

Human Resources Team

Product and Quality Assurance Team