Erika Thurmond

Erika Thurmond is a dynamic Client Success Executive currently serving as the Director of Client Success at cloudEQ, where they lead efforts to enhance customer satisfaction and value realization. They possess over a decade of experience in IT project management and customer success, previously working as a Senior Customer Success Manager at Okta and a Technical Account Manager at Microsoft. At Ursus, Inc., Erika focuses on facilitating the integration of technical solutions for improved customer outcomes. They hold a Bachelor's degree in Political Science from Western Illinois University and are pursuing a Certificate in Information Technology Project Management from Northwestern University.