Michael Ward

Michael Ward is an accomplished professional with extensive experience in customer operations and technical support, holding the position of Director of Customer Operations at Cloudera since May 2016. Prior to this role, Michael served as a Senior Manager in Customer Operations at NetApp, where leadership included overseeing 42 engineers focused on resolving technical issues related to storage products. Michael also held significant roles at Nortel Networks, including Senior Manager of Professional Services and Operations, leading teams responsible for delivering comprehensive customer experiences. With a Bachelor of Science in Electrical Engineering from North Carolina State University, Michael has demonstrated a commitment to enhancing operational efficiency and customer satisfaction throughout a career spanning nearly three decades.