Michael Xu is a Senior Manager of Customer Operations at Cloudera, with over 20 years of experience in IT support and service. They have a strong background in managing support teams across Australia, China, and Korea, focusing on enhancing service delivery and operational efficiency. Michael has previously held significant roles at companies such as EMC, Dell EMC, and Hewlett-Packard, where they developed expertise in technical support and project implementation. Additionally, Michael founded Qeeloo Lab, providing website and app development services. They possess excellent communication skills in both English and Chinese, along with extensive knowledge in IT infrastructure.
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