Shawn Wang is a seasoned technical professional with extensive experience in customer operations and technical support roles. Currently serving as a Customer Operation Engineer at Cloudera since March 2019, Shawn has also held positions at Dell EMC as a Technical Support Advisor and Senior Technical Support Analyst, specializing in Isilon storage systems with a focus on Windows-related and filesystem functions. Previously, Shawn worked at Nomura as a Senior Technical Support Analyst, maintaining their risk management system, and at EMC, providing technical support for Isilon integration in complex environments. Earlier roles include System Engineer at arvato systems, managing the Bertelsmann group global messaging system, and Helpdesk Engineer at Li&Fung Limited, supporting a variety of end-user devices. Shawn earned a Bachelor of Engineering in Computer Science from Shanghai University of Engineering Science in 2010.
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