Andy Minshall is an experienced professional in customer success and AI solutions, currently serving as Principal for Growth Accounts EMEA/APAC at CloudFactory since September 2019. With a strong background in client success, Andy has held various leadership roles at CloudFactory, including Head of Client Success and EMEA Lead, focusing on growth strategy and client experience across the EMEA/APAC regions. Prior to CloudFactory, Andy contributed to customer success initiatives at organizations such as Customer Success Network, BlueVenn, and Litmos, building teams and driving engagement to enhance client satisfaction. Earlier career experiences include technical account management and training roles at companies like CallidusCloud, Emailvision, and SmartFocus, with a focus on technology consulting and client education. Andy holds an Advanced Diploma in Computer Programming from Computeach International.
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