Shubham Goswami is a seasoned professional with nearly five years of experience in the B2B SaaS landscape, focusing on client retention and revenue growth. Having previously held roles at MyOperator and ShipGlobal, Shubham excelled as a Customer Success Manager and Sr. Customer Success Manager, respectively, where they built strong client relationships and managed account strategies. Currently, Shubham serves as the Senior Team Lead for Client Retention at CloudFirst Technology®, leveraging their expertise in CRM and marketing automation to enhance client experiences and drive strategic growth. Shubham holds a Bachelor's degree in Electronics and Communications Engineering from Inderprastha Engineering College and an Engineering Diploma in the same field from Marthwada Institute of Technology.
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