Ivan Barros is a seasoned Technical Support Engineer with extensive experience in troubleshooting and customer support across various organizations. Currently employed at Cloudflare since December 2021, Ivan specializes in API issues, Identity and Access Management, DNS, and SSL/TLS, while also managing incidents and enhancing documentation. Prior experience includes roles at Reliable Technology Services Inc. and Claranet, where responsibilities involved providing second-line support, Office 365 administration, and operational support. Ivan’s career began in 2008, with significant positions in IT support and maintenance, showcasing a strong foundation in service delivery and user assistance within diverse technical environments. Ivan holds a high school degree in Banking from ESCO and secondary education from Externato de Penafirme.
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