Joshua Lyons currently serves as a Sr. Customer Success Manager at Cloudflare, engaging with Named Enterprise Customers in North America since October 2024. Previously, Joshua held the position of Sr. Director of Customer Outcomes at Infolock from December 2018 to April 2024, where significant achievements included building the Customer Success function, maintaining a 100% retention rate for a personal book of business, and achieving an average NPS of 9. Joshua's career spans over two decades, including roles as Director of Client Relations at Fortrex Technologies, where notable accomplishments involved growing key national accounts and enhancing customer satisfaction. Joshua has also contributed to customer success programs and managed significant sales and account management responsibilities across multiple organizations.
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