Raphael Rivero is currently a Principal Technical Account Manager at Cloudflare, where they leverage extensive experience to drive customer success. Prior to this role, Raphael spent several years at Dell Boomi, contributing as a Technical Success Manager and supporting partner optimization while managing significant account values. With a solid background in support engineering from Trend Micro, Raphael honed their skills in managing complex technical issues and leading cross-functional teams. They hold a Bachelor's Degree in Industrial Engineering from De La Salle University and a degree in Project Management from UC Irvine.