Susan Farrell

Susan Farrell is an accomplished professional with extensive experience in customer success and business analytics. Currently serving as a Customer Success Operations Manager at Cloudinary since April 2022, Susan contributes to enhancing media management for dynamic visual experiences. Prior to this role, Susan held various positions at Sage from August 2017 to April 2022, including Business Analytics Manager, where Susan focused on Salesforce Einstein Analytics and data-driven decision-making, as well as earlier roles in analysis and operations. Previous experience includes work as an Analyst at epi Consulting, where Susan supported sustainability projects for major organizations, and a volunteer role at FareShare UK. Susan's career began as a Technologist at DePuy Synthes, Johnson & Johnson, following a Bachelor of Science in Environmental Science from The University of Reading.