Leandro Ramos has 12 years of experience in Business Management, with expertise in operational excellence, process optimization, and customer experience. Previously, Leandro achieved significant financial improvements, including a 40% revenue increase through strategic client contracts and a 50% reduction in refund losses. Leandro has held various leadership roles, notably as Head of Operations & New Verticals, where they were responsible for overseeing the performance of a business serving approximately 200 clients across 21 units in Brazil. Currently, Leandro is pursuing education at Escola Conquer from 2022 to 2024.
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