Paula Bratulich

Paula Bratulich has diverse work experience in various roles and industries.

Paula'smost recent position was as an Integration Specialist Team Lead at CloudPay, which they started in April 2022.

Prior to CloudPay, Paula worked at Immedis as an Onboarding Consultant from June 2021 to April 2022.

Before that, they were a Technical Analyst at Sage Intacct, Inc. from February 2020 to June 2021. Paula'sresponsibilities included assisting customers and partners with technical queries, analyzing and problem-solving technical issues, and resolving cases related to API and Web Services.

Paula also worked at Sage from January 2017 to February 2020, where they held roles including Partner Success Manager and Customer Success Manager. Paula'sresponsibilities in these roles involved managing partner and customer accounts, assisting with SMB project implementations, and improving customer satisfaction and product usage.

Prior to their experience at Sage, Paula worked as a Financial Accounting Analyst at Baker Hughes from September 2015 to September 2016. In this role, they were responsible for building payment abroad files, communication with stakeholders, and improving performance of daily tasks.

Paula also gained experience as an Assistant in Taxes and Transfer Pricing at Crowe Horwath | Ar from April 2014 to January 2015, where they worked on transfer pricing reports and analysis of financial data.

Additionally, Paula had an internship as an Administrative Assistant at QBE Insurance from June 2013 to December 2013. Paula'sresponsibilities included processing payment orders, communicating with clients, and managing insurance status.

Overall, Paula Bratulich has a strong background in integration, onboarding, technical analysis, partner and customer management, financial accounting, and administrative tasks.

Paula Bratulich obtained a Master's degree in Fintech and Financial Innovation from UPC School (Universitat Politècnica de Catalunya) in 2021-2022. Prior to that, they earned two Bachelor's degrees in Business Administration and Accounting from UADE in 2011-2014 and 2011-2015, respectively. In addition to their formal education, Paula also holds multiple certifications, including Accounting Foundations, Building Rapport with Customers, Building Resilience, Communication Tips, De-Escalating Intense Situations, Effective Listening, Excel for Accountants, Finance for Non-Financial Managers, Learning Salesforce, Learning the JavaScript Language, Managing Customer Expectations for Frontline Employees, Negotiation Foundations, Phone-Based Customer Service, Prioritizing Your Tasks, Working with Upset Customers, Writing Customer Service Emails, XML Essential Training, Communication Foundations, Customer Service Foundations, and HTTP Essential Training, all obtained in 2020 from LinkedIn.