Vishnu Kumar

Vishnu Kumar has a diverse work experience that spans several companies and roles. Vishnu started their career at Vodafone as a Junior Executive, where they handled customer requests, managed complaints, and generated sales. Vishnu then moved on to Advantmed as an Operations Executive, where they managed insurance accounts, coordinated with internal teams and physicians, and maintained reports for data analysis. Following that, they worked as a Teacher for a year, honing their communication and teaching skills.

In 2016, Vishnu joined eClinicalWorks as a Process Trainer and Mentor, providing training to new hire Strategic Account Managers and offering support as needed. Vishnu then progressed to become a Strategic Account Manager and Customer Success Manager, where they established and nurtured customer relationships, assessed customer businesses, managed expectations and escalations, and coordinated with cross-functional teams. Vishnu also communicated with key stakeholders and decision-makers to understand their requirements and pain points.

In their most recent role at CloudSEK, Vishnu served as a Customer Success Manager, developing trusted advisor relationships with security analysts and CISOs, monitoring customers' product usage, preparing reports, and ensuring adherence to customer service policies.

Outside of their professional experience, Vishnu also made contributions to knowledge sharing in the Customer Success domain at LearnVern as a speaker.

Overall, Vishnu Kumar has developed a strong skillset in customer service, training and mentoring, strategic account management, and customer success.

Vishnu Kumar completed their secondary education at Kendriya Vidyalaya from 1999 to 2010. Vishnu obtained their AISSCE degree in the field of science during this period. Following that, they attended RK University from 2010 to 2014, where they earned a Bachelor of Engineering (B.E.) degree in Mechanical Engineering. Vishnu also pursued additional certifications, such as "Fundamentals of Digital Marketing" from Google in August 2021 and "Customer Success Management Fundamentals" and "Onboarding and Adoption Best Practices for Customer Success Management" from LinkedIn in July 2021.