Diego Sotorivero

Diego Sotorivero is a seasoned Customer Success Manager with extensive experience across multiple companies in the technology and marketing sectors. Currently serving as a Senior Customer Success Manager at CloudTalk since June 2025, Diego previously held the role of Enterprise Customer Success Manager at Bizzabo, where responsibilities included managing a portfolio of 18 clients and contributing to a total ARR of $1.5M USD. Prior to Bizzabo, Diego accumulated significant experience at Supermetrics as a Customer Success Manager, engaging with a diverse client base across North America and LATAM, driving retention and growth for a portfolio worth approximately $1.3M ARR. Diego's earlier experience spans roles at Meltwater and Executive Platforms, focusing on account management, sales strategy, and client relationship development, demonstrating a strong track record in achieving performance targets and enhancing client success. Diego holds a Bachelor of Commerce from the Ted Rogers School of Management and has pursued further education at Springboard.