Erik Ault

Erik Ault is a seasoned professional with extensive experience in customer success and account management. At Twilio, they progressed through multiple leadership roles over nine years, culminating in their position as Director of Customer Success for EMEA, where they successfully managed a team of over 25 CSMs and retained high-value accounts generating approximately $500M in annual recurring revenue. Erik currently serves as the VP of Customer Experience at CloudTalk and holds a B.A. in Public Relations, Marketing, and Advertising from Central Washington University. Their career reflects a commitment to team development and strategic growth in high-demand markets.