Sandra G.

Sandra G. is a seasoned professional in product growth and customer support with extensive experience in the SaaS industry. Currently serving as a Product Growth Analyst at CloudTalk, Sandra implemented a voice bot that achieved a 30% call completion rate and enhanced user behavior tracking capabilities. Prior to this, Sandra held various roles at Exponea, including Head of Customer Support, where leadership of a team resulted in a 98% customer satisfaction rate, and as an Email Deliverability Specialist, where expertise in email list hygiene improved deliverability rates significantly. Earlier experience includes positions at Fleming and an internship with the National Council of the Slovak Republic, where Sandra focused on migration crisis analysis. Sandra holds a Bachelor's Degree in Political Science from the University of Matej Bel.