CloudWave
Mark Francis serves as the Head of Solutions at CloudWave, focusing on Twilio, AWS, Amazon Connect solutions, and AI assistants, including NLU voice bots and IVR automations. With a commitment to enhancing customer experiences through advanced technology, Mark has held various leadership roles such as Head of Engineering at MATTR, overseeing a SaaS platform for decentralized digital IDs, and Business Consulting Manager at Convai, specializing in pre-sales, solutions architecture, and automated intelligent conversations. Mark's earlier experience includes managing platform strategies and service delivery for major enterprises at PROBE Group, along with roles in quality assurance, business analysis, and systems management at organizations like Serato and Salmat. Mark holds a Bachelor of Arts degree from the University of Auckland and various certifications, including ISTQB and ITIL.
This person is not in any teams
This person is not in any offices
CloudWave
1 followers
Cloudwave provides cloud technology, unified communications, and hybrid cloud services. The company uses cutting-edge public cloud technology to give clients a better contact center experience. Cloudwave's hybrid procurement strategy combines the elements of the purchase and construct models to provide the features that the client requires ata cost they can afford.