William Crowley

William Crowley has a diverse work experience in the IT field. William started their career as a Tech/Data Terminal Repairer at Walgreens in 1999 and worked there until 2004. William then took on the role of C Tech/Data Terminal Repairer until 2012 and later became a B Tech/Data Terminal Repairer until 2017. At Walgreens, William was responsible for installing software and hardware components, assisting with network administration tasks, and ensuring data storage security.

In 2012, William joined Toshiba Global Commerce Solutions as a Field Technician. In this role, they analyzed requirements, developed and tested software, and troubleshooted computer issues. William provided support to the IT department and resolved hardware or software issues promptly to prevent delays. William worked at Toshiba until 2021.

Currently, William is working as an IT Freelancer at Will's IT Field & Service Repair. William is spearheading the transition from outdated management systems to more efficient client-server technologies and enterprise solutions. William is responsible for hiring and supervising staff, budgeting, strategic planning, and managing day-to-day service desk operations. William is also involved in incident resolution and service level management.

Throughout their career, William has gained expertise in various areas including business process improvement, vendor management, sales analysis, strategic planning, communication skills, project scheduling, team management, coding languages, process optimization, database architecture, and different IT systems and equipment.

William Crowley attended Mississippi Delta Community College, where they obtained an Associate of Science degree in Computer Networking and Information Technology. In addition, they have obtained a certification in BOSCH Security & Communications from Bosch Global Software Technologies. No further information about their education history or additional certifications is provided.