Jonathan F. is a certified Scrum Master and Agile Coach with over 15 years of experience in optimizing delivery processes and leading high-performing teams. Currently serving as a Major Incident Manager at Clover, they facilitate Scrum processes and drive continuous improvement to enhance system uptime and operational efficiency. Jonathan's previous roles include Software Test Engineer at Cox Enterprises and Application Developer at UST Xpanxion, where they implemented Agile practices and improved sprint velocity. As a veteran of the US Army, they have directed mission-critical projects and provided strategic guidance on risk mitigation and training outcomes. Jonathan is currently pursuing SAFe certification to further enhance their expertise in Agile methodologies.
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