Raphael Chow is an experienced ERP Solution Lead specializing in customer service transformation at CLP since August 2015, where significant contributions include the implementation of Oracle Utilities Energy and Water products. As a Solution Architect, Raphael leveraged CRM ISU expertise to enhance the digital customer journey through the development of mobile and web applications. In the role of IT Associate Manager, Raphael improved call center operations by transitioning to a cloud-based solution, while earlier experience as an IT Analyst and IT Associate involved successful digitalization initiatives and project management. Prior to CLP, Raphael worked as an Analyst Programmer at Automated Systems (HK) Limited, focusing on legacy application revamps for government clients. Academic qualifications include a Master of Science in Computing and Information Technologies from Swansea University and a Bachelor of Science in Computer Science from Queen Mary University of London.
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