Sylvia

Sylvia Ma is an accomplished professional with extensive experience in customer relations and management. Currently serving as Customer Relations Manager at 香港中華電力有限公司 since November 2020, Sylvia previously worked in customer care at 香港匯豐銀行 and led marketing and customer experience initiatives at 卓健醫療. With a strong background in managing customer experience teams at 香港航空 and 國泰航空, Sylvia has a proven track record in handling customer complaints, ensuring service quality, and promoting customer-centric cultures. Earlier roles included Senior Sales and Marketing Coordinator at Kuoni Global Travel Services and Flight Operations Officer at Dragonair. Sylvia holds a degree from The Hong Kong University of Science and Technology.