Kyle Morse

Kyle Morse is a seasoned IT professional with extensive experience in IT service management, currently serving as the Lead IT Service Manager at CMA since November 2015. In this role, Kyle has focused on enhancing various ITSM processes and played a crucial role in migrating from Remedyforce to BMC Helix ITSM. Previous positions at CMA include Senior IT Service Manager, IT Service Manager, and IT Service Management Associate, where responsibilities ranged from compliance monitoring of service agreements to automating onboarding processes. Prior to CMA, Kyle worked as a Research Investigator at Commercial Investigations LLC, where attention to detail and adherence to compliance regulations were paramount. Kyle holds a Bachelor of Arts in Sociology from the University at Albany, obtained in 2013.