Ritesh Dhankani is a techno-commercial professional specializing in customer success and SaaS account management, with over 12 years of diverse experience across various industries. Currently serving as the Customer Experience Manager at CMiC, Ritesh focuses on enhancing customer retention and maximizing partnership value. Previously, they held key positions such as Customer Success Manager at TSA Solutions and Customer Engagement Manager at Innopreneur Factory, where they drove significant improvements in customer experiences and product adoption. Ritesh earned an MBA in Strategy and Finance from Hult International Business School and a Bachelor's degree in Electrical and Electronics Engineering from the Birla Institute of Technology and Science, Pilani.
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