For ambitious, growing organisations, IT should be more than a support function—it should be a strategic asset that accelerates growth. At CMS Group, we partner with you to transform your technology from a cost centre into a competitive edge.

We combine hands-on, 5-star support with long-term technology planning, enabling our clients to work efficiently, scale securely, and reduce operational risk.


What Makes Us Different?

Our strategic IT partnership is built on three core pillars that are included as standard in every engagement:

1. Embedded Strategic Leadership (vCIO): Strategic IT leadership is not an add-on; it is foundational to our service. Every client benefits from an embedded Virtual CIO (vCIO) who provides senior-level guidance, develops a tailored 12-24 month IT roadmap, and ensures your technology decisions are directly aligned with your commercial strategy.

2. The CMS Ether Platform: At the heart of our partnership is CMS Ether—our custom-built digital platform that provides a real-time, single-pane-of-glass view of your entire IT landscape. From support tickets and project progress to strategic planning and risk management, Ether empowers total transparency, control, and collaboration.

3. A '5-Star' Support Ecosystem: We deliver consistently exceptional service backed by industry-leading performance. Our support is handled exclusively by our in-house UK-based teams who know your environment, ensuring quality and accountability. The results speak for themselves:

• 98% client retention rate
• 97.8% average client satisfaction
• 87% first-contact resolution rate
• 18-second average call answer time


Global Scale, Local Partnership

As part of the Lyra Technology Group, we combine our local, partnership-based approach with global capability, bringing our clients enhanced resources, innovation, and the long-term financial stability required to support any growth journey.

Ready to align your technology with your ambition?
Visit us at www.cms-group

CMS Group Ltd

This department provides specialized assistance and solutions for technical issues, ensuring optimal performance and user satisfaction.

Technical Support Services

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Account Management

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Service Desk Operations

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