CMX Solutions GmbH is your partner for outstanding call center services with a special focus on inbound call management and support. Our service portfolio also includes E-mail and Chat Support, and Social Media Management. 

We help your business in unlocking growth and improving customer experience to meet the needs of your clients, thereby retaining and acquiring new customers across the market. Together with you, we develop customized solutions that will optimally display all fields of operations to your customers.

With its administration in Germany, CMX provides its services in 13 languages from nearshoring offices in North Macedonia, Georgia and Armenia. These locations, with highly skilled employees, offer an attractive package of services for our customers thanks to the quality of the services provided and the cost factor. Our team consists mostly of young academics, as well as experienced contact center employees. We speak not only the language of our clients, but also understand in detail their particular requirements.

We make over 9 million customer contacts per year and all services are available around the clock, 356 days a year.

Based on your demands, we develop a fair and transparent offer for you. Through our Nearshoring locations, we guarantee competitive prices, enthusiastic specialists and an experienced management team.

If you are experiencing difficulties with your customer services or are keen to know how you can elevate your business practices to a new height, do get in touch and drop us a message. Our line is always open.


Business Development

Call Center

Support Services

CMX Solutions GmbH

The Tiflis office focuses on customer support and marketing, enhancing client relations and service quality.

Tiflis

The Skopje office focuses on operational management, quality assurance, and recruitment to support strategic projects.

Skopje

CMX Solutions GmbH's headquarters in Berlin, Germany

This department manages employee relations, recruitment, and organizational development.

Human Resources

This department assists clients by addressing inquiries and resolving issues related to services and products.

Customer Support

This department oversees the planning, execution, and completion of projects to ensure they meet organizational goals.

Project Management

This department focuses on guiding and uniting various teams towards common objectives.

Leadership Coordination

This department manages the overall functions and efficiencies of contact center services.

Contact Center Operations

This department oversees the core operational functions and sales strategies to drive business growth.

People (3)

Jobs (0)

Other teams

Customer Support

Project Management

Leadership Coordination

Contact Center Operations

Operations and Sales