Vincent L.

Vincent L. is a seasoned professional with extensive experience in technical account management, customer support, and business operations. Currently a Technical Account Manager at Coast and Owner of Grove Investments USA LLC, Vincent previously served as Solutions Engineer and Head of Support at Whereby, where responsibilities included managing a remote support team, developing performance metrics, and collaborating with various departments. Prior roles include Customer Success Manager at Beneath The Ink, Director of Finance & Support at The Armstrong Hotel, and Customer Experience Specialist at Xero, demonstrating expertise in revenue management, customer experience, and operational efficiency. Vincent holds a Bachelor of Science in Business Administration - Finance from Colorado State University and additional certifications in Revenue Management and Technical Writing.