Dylan Berno

Dylan Berno is an experienced professional in customer success and revenue management, currently serving as the Head of Customer Success at Coast since March 2024. Prior to this, Dylan was the Director of Lifecycle Revenue at Osano from January 2022 to March 2024, where a focus was placed on creating a superior customer journey. Dylan's background includes significant roles such as Client Success at New Breed, where leadership in business revenue and strategic consulting for high-growth SaaS partners was achieved, and Client Retention Manager at Dealer.com, where a systematic approach was implemented to reduce churn. Additional experience ranges from growth and marketing at MusicStoreLive, where awards were earned for exceptional service, to a Sales Executive position at Hub International, involving new business insurance sales. Educational credentials include studies at Arizona State University and New Hampton School.