Jonathan Tabora Rosa is a seasoned IT professional with extensive experience in systems administration and technical support. Currently serving as Systems Administrator II - Linux at COCC since September 2019, Jonathan previously held multiple positions at Datto, Inc. from October 2015 to November 2018, including Senior Cloud Support Engineer, where notable achievements included automating a key process, which garnered company-wide recognition. Other roles at Datto included Technical Support Engineer, responsible for handling critical disaster recovery scenarios, and Technical Support Representative, recognized as Employee of the Month and maintaining a 98% customer satisfaction rating. As Team Lead, Jonathan successfully managed a team of technicians, providing guidance and support while ensuring efficiency in ticket resolution.
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