Emily Burness is a highly experienced professional with a robust background in leadership and process improvement across various roles in the healthcare and transportation sectors. Currently serving as Director of Professional, Consumer & Product Education at Cochlear, Burness has successfully managed impactful projects such as the EMEA Sage Implementation, which focuses on digital transformation in customer service, marketing, and sales. Throughout Burness's career, roles included Continuous Improvement Manager, Interim Customer Service Manager, and PMO Manager, emphasizing a commitment to operational efficiency and sustainable growth. Additional contributions to organizations include board trustee positions at East Africa Character Development Trust and Hearing Dogs For Deaf People. Academic credentials feature an MBA from the University of Warwick and a Foundation degree from Nottingham Trent University.
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