James Ruming is a seasoned professional in customer service and service design, currently serving as a Service Designer at Cochlear since October 2017, focusing on customer service experience strategy. Previously at Serco from November 2013 to October 2017, James held multiple roles including Product Owner (Customer Service), Global Transformation Lead (Customer Service), and Service Delivery Coordinator, where responsibilities included identifying business improvement opportunities, managing project implementations, and delivering training. Early career experience includes working as a Subject Matter Expert for Transport Infoline and Opal Contact centres and as a Call Centre Agent at Combined Communications Network. James holds a Bachelor's Degree in Philosophy and a Bachelor's Degree in Psychology, both from Macquarie University.
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