Laetitia R. is a seasoned Lead UX Designer at Cochlear with extensive experience in user experience, customer experience, and service design. Prior roles include Principal Strategic Designer at Westpac, where Laetitia developed a North Star design framework enhancing customer-centric solutions, and Senior CX and Service Designer, focusing on refinancing customer experiences. Previous experience spans various roles at Telstra Digital, Commonwealth Bank, and Fiserv, emphasizing collaboration, user research, and innovative design. Laetitia's educational background includes a Graduate Certificate in City Planning from UNSW and several other advanced degrees and courses in related fields, showcasing a strong commitment to continuous learning and application of design principles.
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