Phil Smith

Phil Smith is an experienced product and service manager with a strong background in operational governance and service delivery, currently serving as Product Manager for Operational Service at Cochlear since January 2008. In this role, Phil oversees the design and support of services within the EMEA region, ensuring compliance, sustainability, and effective resource management. Previous positions at Cochlear included leading the transition to MDR products and managing service operations to enhance customer experience and operational efficiency. Phil's career also includes leadership roles at QinetiQ and DERA, where management of calibration teams and electronics workshops was key. Educational credentials include a Higher National Certificate in Electronics Engineering from Farnborough College of Technology.