Ravikumar Sharma is an experienced professional in operations and market access management within the healthcare sector. Currently serving as the Customer Experience Manager at Cochlear since January 2022, Ravikumar optimizes CRM tools and enhances operational processes for South Asia. Previously, as the Patient Engagement Manager at Cochlear, a strategic community engagement plan was formulated in collaboration with various teams. At Novartis, Ravikumar led a patient support program and managed a team focused on customer engagement and sales force effectiveness, ensuring compliance and operational excellence. Earlier roles at Bristol Myers Squibb and Eli Lilly and Company included driving sales force performance and promoting diabetic specialty brands. Ravikumar holds a Master's in Marketing Management from Jamnalal Bajaj Institute and a Bachelor's in Pharmaceutical Sciences from Principal K. M. Kundnani College of Pharmacy.
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